Free provider training sessions

Carelon Medical Benefits Management provider portal

On-demand training

BCBS plans of IL, MT, NM, OK, and TX in cooperation with Carelon invite you to take advantage of on demand provider portal recorded training on how to:

  • Create and submit prior authorization and post service medical necessity review requests, update an existing request, and retrieve your order summary
  • Check the status of your requests
  • Get tips and shortcuts to navigate the system

To access on-demand training:

  1. Log into
  2. Click on Help Desk icon
  3. Click on the Tutorials icon to access training sessions for: Advanced Imaging/Cardiology, Genetic Testing, Joint/Spine Management and Pain Management, Radiation Therapy, MSK Therapies (Rehabilitation) or Medical Oncology

For more information

  • Please check your BCBS (IL, MT, NM, OK, TX) provider website news and newsletter for provider portal training and ongoing program updates.
  • If you need technical support with provider portal or the provider portal training sessions, please contact 1-800-252-2021, option 2,
    7 AM – 6 PM CT weekdays
    (6 AM – 5 PM MT)

Carelon is an independent company that has contracted with Blue Cross and Blue Shield Plans of Illinois, Montana, New Mexico, Oklahoma, and Texas, to provide named service for members with coverage through plans in BCBSIL, BCBSMT, BCBSNM, BCBSOK, BCBSTX,.

BCBSIL, BCBSMT, BCBSNM, BCBSOK, BCBSTX, makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.