Provider connections
As of March 1, 2023, AIM Specialty Health is now Carelon Medical Benefits Management! Click here to read the article.
Radiology providers: Have you registered on OptiNet? Click here for the article and scroll to the radiology program.
Welcome to Provider Connections, our news blog for prior authorization staff. Visit our site frequently to learn about the best ways to use the Carelon Medical Benefits Management provider portal, and how to reduce unnecessary calls by using all available features. Our goal is to provide tips and tricks to make your day easier and more efficient.
This site includes educational resources that will help enhance your knowledge of the portal, along with tips specific to our solutions, such as rehabilitation, medical oncology, and radiology, for example.
We appreciate your partnership and hope you find this information valuable as we continue our work together to ensure care that is appropriate, safe, and affordable.
To submit a new case for prior authorization, or check on an existing one, sign in to our Carelon Medical Benefits Management provider portal: providerportal.com. Not registered yet? Sign up here: register.providerportal.com. External submission scenarios: If you currently use a dedicated health plan/payer portal to submit prior authorization requests, please continue to use that portal to submit requests to Carelon Medical Benefits Management.
You can direct any questions or topic recommendations by sending an email to: WebCustomerService@carelon.com.
Did you know? Tips and tricks
In this section, we’ve gathered some best practices that will help new and experienced portal users learn and increase knowledge of certain functions, by solution, and globally.
Training
To help you gain new insights and refresher program information, we’re hosting a series of live webinar and Q&A sessions that are designed for providers and office staff who request and/or submit prior authorization.
Portal updates
To provide the best user experience possible, Carelon implements enhancements to our provider portal ongoing. Visit this section to learn about the latest new and improved provider capabilities implemented.
About Carelon
Carelon is a leading specialty benefits management company with more than 30 years of experience. Visit this section to learn how to contact Carelon, how to get involved with our User Experience group and more.