Carelon Medical Benefits Management provider portal
Upcoming live training
Please join one of our live sessions supporting the review of services for Medicaid members with Blue Cross and Blue Shield of Illinois, which includes Blue Cross Community Health PlansSM (BCCHPSM).
| Radiology | Wednesday, June 18, 2025 @ 2:00 PM CT | Register for the June 18, 2025, session |
| Wednesday, July 09, 2025 @ 2:00 PM CT | Register for the July 9, 2025, session | |
| Musculoskeletal | Thursday, June 26, 2025 @ 2:00 PM CT | Register for the June 26, 2025, session |
| Thursday, July 10, 2025 @ 2:00 PM CT | Register for the July 10, 2025, session | |
| Genetic Testing | Thursday, June 26, 2025 @ 12:00 pm CT | Register for the June 26, 2025, session |
| Wednesday, July 9, 2025 @ 12:00 pm CT | Register for the July 9, 2025, session | |
| Medical Oncology | Thursday, June 26, 2025 @ 12:00 pm CT | Register for the June 26, 2025, session |
| Wednesday, July 9, 2025 @ 10:00 am CT | Register for the July 9, 2025, session | |
| Radiation Oncology | Thursday, June 26, 2025 @ 1:00 pm CT | Register for the June 26, 2025, session |
| Wednesday, July 9, 2025 @ 11:00 am CT | Register for the July 9, 2025, session | |
| Rehab | Wednesday, May 28, 2025 @ 10:00 am CT | Register for the May 28, 2025, session |
| Wednesday, June 25, 2025 @ 10:00 am CT | Register for the June 25, 2025, session | |
| Wednesday, July 9, 2025 @ 10:00 am CT | Register for the July 9, 2025, session | |
| Wednesday, July 23, 2025 @ 10:00 am CT | Register for the July 23, 2025, session | |
| Wednesday, August 13, 2025 @ 10:00 am CT | Register for the August 13, 2025, session |
On-demand training
BCBS plans of IL, MT, NM, OK, and TX in cooperation with Carelon invite you to take advantage of on demand provider portal recorded training on how to:
- Create and submit prior authorization and post service medical necessity review requests, update an existing request, and retrieve your order summary
- Check the status of your requests
- Get tips and shortcuts to navigate the system
To access on-demand training:
- Log into www.providerportal.com
- Click on Help Desk icon
- Click on the Tutorials icon to access training sessions for: Advanced Imaging/Cardiology, Genetic Testing, Joint/Spine Management and Pain Management, Radiation Therapy, MSK Therapies (Rehabilitation) or Medical Oncology
For more information
- Please check your BCBS (IL, MT, NM, OK, TX) provider website news and newsletter for provider portal training and ongoing program updates.
- If you need technical support with provider portal or the provider portal training sessions, please contact 1-800-252-2021, option 2,
7 AM – 6 PM CT weekdays
(6 AM – 5 PM MT)
Carelon is an independent company that has contracted with Blue Cross and Blue Shield Plans of Illinois, Montana, New Mexico, Oklahoma, and Texas, to provide named service for members with coverage through plans in BCBSIL, BCBSMT, BCBSNM, BCBSOK, BCBSTX,.
BCBSIL, BCBSMT, BCBSNM, BCBSOK, BCBSTX, makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.