Getting the answers you need

Our goal is to provide you with the information you need to make the implementation of our program a smooth one.

Frequently Asked Questions (FAQs)
Learn more about our Healthy Joint and Spine Guide Program

Who to contact
Our team is experienced in working with provider offices and is available to answer your questions about the Healthy Joint and Spine Guide Program.

Need more information?
Here’s how to get in contact:

  • For questions related to a clinical request, contact Carelon Medical Benefits Management at the number on your patient’s health ID card for further assistance
  • Call the Carelon provider portal support team at 800-252-2021 for help using provider portal
  • For other questions, please contact your local network relations consultant