Important updates
Carelon MBM to introduce multi-factor authentication (MFA) for its specialty benefits and post-acute provider portals
Carelon Medical Benefits Management (MBM) will complete roll out of multi-factor authentication (MFA) for its specialty benefits and post-acute provider portals in the next few days.
Effective September 20th, all post-acute NexLync provider portal users will begin using our multi-factor authentication. This will be a one time roll out and will be applicable for both existing users who have not yet migrated and new users.
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) is a multi-step login process that requires system users to enter their username and password followed by additional information such as a code sent to their email or phone. In some cases, the additional authentication step may involve answering a secret question that’s been set up ahead of logging in. Another name that is commonly used for this type of authentication is two factor authentication or 2FA.
Why is MFA important?
Companies commonly use MFA authentication today to protect their own systems, but also to protect those using their systems. Requiring MFA helps protect all against security issues such as compromised login information and phishing attempts. A phishing attempt is an email that tries to obtain confidential information like credit card numbers, user names or passwords.
Additional information for post-acute NexLync portal users
Effective September 20th, all post-acute NexLync portal users will begin using our multi-factor authentication. This will be a one time roll out and will be applicable for both existing users and new users.
You will be automatically enrolled with the email that you used to register your portal account. Upon each sign in, users will be given the option to receive a one-time code either via their registered email or the authenticator app. Once you enter the verification code from your desired method, you should be able to access your portal account as you do today.
Carelon MBM has decided to implement this process in efforts to protect member information, our own systems and those utilizing our systems.
Please see Multi-factor authentication FAQ’s and Instructions below.
Multi-factor authentication FAQ: click here for FAQ
Multi-factor authentication instructions: click here for MFA Instructions
If you experience any issues with our MFA or need any further assistance, please reach out to the Portal Support team by completing this form here.
Provider Portal: As a reminder, our provider portal is the quickest and most efficient way to request authorization. If you have not already done so, we encourage you to sign up for the Carelon Provider Portal by clicking here.
Thank you for your continued partnership.
Carelon Post Acute Solutions
105 Westwood Place | Suite 400 | Brentwood, Tennessee 37027
Provider call center phone: 844-411-9622
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An individual shall not be excluded from participation in, be denied the benefits of, or be subjected to discrimination on the grounds prohibited under Title VI of the Civil Rights Act of 1964, 42 USC § 2000d et seq. – PDF (race, color, national origin, sex, age, sexual orientation, gender identity, and disability), Title IX of the Education Amendments of 1972, 20 USC § 1681 et seq. – PDF (sex), the Age Discrimination Act of 1975, 42 USC § 6101 et seq. (age), or Section 504 of the Rehabilitation Act of 1973, 29 USC § 794 – PDF (disability), under any health program or activity, any part of which is receiving Federal financial assistance, or under any program or activity that is administered by an Executive Agency or any entity established under Title I of the Affordable Care Act or its amendments. OCR has enforcement authority with respect to health programs and activities that receive Federal financial assistance from the Department of Health and Human Services (HHS) or are administered by HHS or any entity established under Title I of the Affordable Care Act or its amendments. Carelon Medical Benefits Management employs industry standard information security systems including, but not limited to: Unified Threat Management (UTM), Vulnerability Threat Management (VTM), Data Loss Prevention (DLP), and Security Information and Event Management (SIEM), Email Encryption, and Secure Sockets Layer (SSL) certificates. Inquiries regarding Carelon’ information security and privacy policies, procedures or activities may be directed to the following individuals at 866-828-0337 or by email: Joe Thomas, Chief Information Security Officer, or Pamela Hursh, Privacy Officer.